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Privacy Policy

Last updated: October 1, 2022

We want to let you know about what we do with information we collect from you, how it is used, and other details about privacy. We developed this Privacy Policy to explain how we collect, use, share, and protect Personal Information and your choices about the collection and use of Personal Information.

This Privacy Policy applies to Personal Information collected or processed through our products and services and and any other Phase Zero-operated website, app, or social media page that links to this Privacy Policy (collectively, the “Sites & Services” or “Services”). This Privacy Policy does not govern your healthcare provider’s (“Provider”) use ofPersonal Information or Protected Health Information (“PHI”) (as that term is defined under HIPAA) that you share with the Provider, whether or not through the Site or Services, in the course of receiving health services.  For more information on your Provider’s use and disclosure of your PHI, please reach out to your provider for their Notice of Health Information Privacy Practices.

1. What is Personal Information?

Personal Information” is information that identifies or relates to a particular individual. Examples of Personal Information include, among others, name, email address, phone number, mailing address, and online identifiers.

2. How we use Personal Information

We use Personal Information for purposes including :

-Providing our Sites & Services to you;

- Analyzing, administering, and improving the Site & Services;

- Enabling secure use of the Site & Services;

- Billing and payment(including processing payments) for Services;

- Sending information and promotional materials;

- Protecting our rights or our property;

- Meeting legal obligations; and

-For other purposes related to the reasons for which you provide Personal Information.

We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Policy unless a longer retention period is required by law.  

3. Types of Personal Information we collect and use

A.   Information that You Provide Us

In various places on the Site & Services, we request information from you via forms.  The exact information we need to collect (including Personal Information) will depend on the purpose of the form.  For example, when you open an account on the Site (“Account”), we collect your name and email address.  As another example, if you purchase services from your provider through the Site, we may collect payment information (e.g., credit/debit card numbers, expiration date, and CVV); information about your health; and behavioral information. We will indicate on the form whether a particular field of information is mandatory or optional.  If you choose not to provide certain information, we may not be able to provide requested services.

B.  Information We Automatically Collect from You

We collect the following types of information automatically through your use of the Site and Services:

Cookies, Device Identifiers, and Similar technologies

When you use or access the Site & Services, we and our service providers use cookies, device identifiers, and similar technologies such as pixels, web beacons, and local storage to collect information about how you use the Site and Services.  We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of the Site and Services, to enhance your experience through personalization, and to help us better understand the features of the Site and Services that you and other users are most interested in.  For example, we use Cookies to facilitate a user’s log-in and as navigation aides.

Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Site and Services may not be available or some functionality may be limited or unavailable.  Please review the help pages of your browser or mobile device for assistance with changing your settings.

Some of our service providers may use cookies or other methods to gather information regarding your use of the Site & Services, and may combine the information in these cookies with any Personal Information about you that they may have.  The use of such tracking information by a third party depends on the privacy policy of that third party. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time. To learn more about how DNT works, please visit


To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services, including Google Analytics.  For more information on Google Analytics’ processing of your information, please see “How Google uses data when you use our partners' sites or apps.”  


We may engage third parties, including social media platforms, who use cookies, pixel tags, and other storage technologies to collect or receive information from our website and elsewhere on the internet to provide marketing services to us, including targeted advertising.  If you want to learn more, including how you may opt-out of targeted advertising, you should visit the following sites:,,  (please note: we do not operate or control these third party sites, and there may be addition always for you to opt out of online advertising).  Please note that by opting out, you will continue to see ads, but ads may not be as relevant to your interests.

Log File Information

When you use our Site, our servers automatically record information, including your Internet Protocol address (“IP Address”), browser type, referring URLs (e.g., the site you visited before coming to our Site), domain names associated with your internet service provider, information on your interaction with the Site, and other such information (collectively, “Log File Information”). We may also collect similar information from emails sent to you which then help us track which emails are opened and which links are clicked by recipients.

We use Log File Information collected from our implementation of the Site to help secure the Site by identifying potential threats and vulnerabilities and in analyzing the effectiveness of our Site to improve the Site’s function and content.  

4. Disclosure of Personal Information

We will not disclose Personal Information except as set forth in this Privacy Policy or with your consent. Specifically, we do not sell PersonalInformation.  This section describes to whom we disclose PersonalInformation and for what purposes:

Providers. The Site & Services support the treatment relationship between you and your Provider.  For us to provide our Services, we must confidentially disclose Personal Information to your Provider and/or your Provider’s third-party service providers. Our use and disclosure of any Personal Information collected on behalf of theProvider, including PHI, is limited in accordance with applicable privacy laws and our agreements with the Provider.

Financial Institutions. When you make payments or request a statement through the Site or through our Services, we may provide your Personal Information to your bank, credit card company, or other financial institution (“Financial Institutions”) in order to process such payments or statements.  Our use and disclosure of any Personal Information toFinancial Institutions is limited in accordance with applicable privacy laws and our agreements with the Financial Institutions.

Our Service Providers. We engage service providers to perform tasks on our behalf and to assist us in operating the Site and Services or providing our products and services. For example, Phase Zero may use third-party vendors and hosting companies to provide the necessary hardware, software, networking, storage, and related technology required to operate theSite & Services. We may store encrypted database backups off site with a third-party storage provider to ensure data security in the case of an emergency or catastrophe. We take commercially reasonable steps to help ensure our service providers provide at least the same level of protection forPersonal Information as we do.

Companies Involved in Mergers andAcquisitions Transactions.  If we sell or otherwise transfer part or the whole of our business or assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, or liquidation), any information collected through the Site and Services, including Personal Information, may be among the items sold or transferred.

Law Enforcement, Government Agencies, andCourts. We may disclose Personal Information at the request of law enforcement or government agencies; in response to subpoenas, court orders, or other legal process; to establish, protect, or exercise our rights; to defend against a legal claim; to protect the rights, property, or safety of any other person; or as otherwise required by law.

5. How WeProtect the Confidentiality of Personal Information

We protect the confidentiality and security of PersonalInformation we obtain in the course of business. We use commercially reasonable safeguards, such as industry-standard encryption technology, to help keep thePersonal Information collected through the Site & Services secure.

Despite these efforts to store Personal Information in a secure operating environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to Personal Information. We do not represent or warrant that Personal Information about you will be protected against, loss, misuse, or alteration by third parties.

6. Retention and Deletion

We will only retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. In some circumstances, we may de-identify, aggregate, or otherwise anonymize your Personal Information consistent with applicable laws and industry standards so that it can no longer be associated with you, in which case it is no longer treated as Personal Information. If you delete your account, we will also delete this information. But please note:(1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

7. Accessing, Updating, or Deleting Personal Information

If you would like to otherwise access, update, or deletePersonal Information about you, you may submit a request to We will promptly review all such requests in accordance with applicable law.

8. Changes to Our Privacy Policy

We may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you with notice of material changes to the Privacy Policy as appropriate under the circumstances. Unless otherwise indicated, any changes to this Privacy Policy will apply immediately upon posting to the Site & Services.  

9. How to Contact Us

If you have any questions about this Privacy Policy or the Site and Services, please email us at  

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